Returns & Exchanges
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, products must be:
- Unworn, except when briefly tried on
- Unwashed
- Free from makeup, deodorant, perfume, marks or damage
- Returned with all original tags attached
- Returned in the original packaging where possible
Please take care when trying on activewear. Items returned in an unsuitable condition may have their refund reduced or declined where legally permitted.
How to Request a Return
Email us at:
Please include:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Whether you would prefer a refund or exchange
Please wait for return instructions before sending your parcel.
Exchanges
Size exchanges are available subject to stock availability.
Because some NOXVIA products have limited availability, we cannot guarantee that your requested size will remain in stock.
Where an exchange is unavailable, we will issue a refund for the returned product.
Return Postage
Customers are responsible for return postage when an item is being returned because of:
- A change of mind
- An incorrect size being ordered
- An unwanted colour or style
We recommend using a tracked postal service and keeping your postage receipt until your return has been completed.
NOXVIA cannot accept responsibility for parcels lost during return delivery.
Faulty or Incorrect Items
Please email noxvia@hotmail.com promptly if your order arrives:
- Faulty
- Damaged
- Incorrect
- Not as described
Include your order number and clear photographs of the item and packaging.
Where the product is confirmed as faulty or incorrect, NOXVIA will cover reasonable return costs and provide an appropriate refund, replacement or exchange.
Refunds
Once your return has been received and inspected, we will email you with an update.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
When an entire online order is cancelled, any refund of the original delivery charge will be limited to the cost of the standard delivery option.
Premium or express delivery upgrades will not be refunded beyond the standard delivery cost.
Partial Returns
When only part of an order is returned, the original delivery charge will not normally be refunded.
Sale Items
Sale items purchased online may be returned under the same conditions stated in this policy unless they are legally exempt from cancellation rights.
Your Consumer Rights
Nothing in this policy affects your statutory rights relating to faulty, damaged, misdescribed or unsuitable goods.
Contact NOXVIA
For help with a return, exchange or refund, contact:
Email: noxvia@hotmail.com
Website: noxvia.co.uk